PROFESSIONAL SERVICES AND SERVICE AGREEMENTS
Our professional services ensure maximum productivity, protection and profitability for your technology investment.
We provide a nationwide cost effective service with a timely turnaround for our customers. Providing nationwide services our experienced engineers use their knowledge and experience to deliver a first class service across a wide spectrum of solutions for all industries
USCAN ENTERPERISE INC SERVICE AGREEMENTS PLANS
Full coverage for your technology investment with USCAN Care.
We provide Annual Service Agreements to constant coverage for clients’ technology investment. Our Professional Services team specialise in resolving any technical issue you may have, either through our in-house workshop or on-site client location call out. These plans offer peace of mind and easy, hassle free testing, servicing and repairing of devices.
USCAN CARE
Interactive
- Unlimited online, phone or email technical support
- Response time of four business hours
- Ticket tracking of all requests and interactions
- Customer Support Portal, Live Chat, Information and Knowledgebase
Depot
- Interactive subscription benefits
- Client can return device to Depot
- Testing, repairs, servicing and configuration of devices
- Couriered return of devices within five working days, plus transport time
On Site
- All benefits of Interactive and Depot subscriptions
- Scheduled preventative and proactive maintenance
- Client can return device to Our Depot
- Testing, repairs, servicing and configuration of devices
- Next business day on site call out with qualified engineer
- Guaranteed two business hour response on all queries